Identity Theft Information

What to do if you fall victim:

• Contact your financial institution immediately and alert it to the situation.
• If you have disclosed sensitive information in a phishing attack, you should also contact one of the three major credit bureaus and discuss whether you need to place a fraud alert on your file, which will help prevent thieves from opening a new account in your name. Here is the contact information for each bureau’s fraud division:

• Equifax
  800-525-6285
  P.O. Box 740250
  Atlanta, GA 30374

  Experian
  888-397-3742
  P.O. Box 1017
  Allen, TX 75013

  TransUnion
  800-680-7289
  P.O. Box 6790
  Fullerton, CA 92634

• Report all suspicious contacts to the Federal Trade Commission through the Internet at www.consumer.gov/idtheft, or by calling 1-877-IDTHEFT.

 

Here’s How:

Never provide personal financial information, including your Social Security number, account numbers or passwords, over the phone or the Internet if you did not initiate the contact.

Never click on the link provided in an e-mail you believe is fraudulent. It may contain a virus that can contaminate your computer.

Do not be intimidated by an e-mail or caller who suggests dire consequences if you do not immediately provide or verify financial information.

If you believe the contact is legitimate, go to the company’s Website by typing in the site address directly or using a page you have previously book marked, instead of a link provided in the e-mail.

If you fall victim to an attack, act immediately to protect yourself. Alert your financial institution. Place fraud alerts on your credit files. Monitor your credit files and account statements closely.

Report suspicious e-mails or calls to the Federal Trade Commission through the Internet at www.consumer.gov/idtheft, or by calling 1-877-IDTHEFT.

 

Online Banking Member Awareness and Education Program

Valdosta Teachers’ Federal Credit Union is committed to protecting its members’ information. Valdosta Teachers’ FCU will NEVER request personal information by phone, email or text messaging including account numbers, personal identification information, passwords or any other confidential customer information. Our top priority is to safeguard your confidential information and we work diligently to do so.

Internet Banking Security

Valdosta Teachers’ FCU uses the latest technology to secure your information when transmitted over the Internet. In addition to the security features managed by Valdosta Teachers’ FCU, here are some things you can do to protect your information:

• Watch out for suspicious emails that ask for your personal information. If you receive an email from us and are unsure whether it is legitimate, then please contact us and we will be glad to assist you.
• Never share or give out your Access ID, User Name, Passwords, or Security Challenge Questions & Answers.
• Do not use personal information as your Access ID, User Name or Passwords.
• Create hard-to-guess passwords that include upper- & lower-case letters, numbers and special symbols.
• Change your passwords frequently and don’t use the same ones from before.
• Avoid using public computers and WiFi to access your Internet Banking portal.
• Do not provide any personal information to web sites that do not use encryption or other secure methods of protection.
• Ensure that your computer is equipped with up-to-date Anti-Virus software.
• Ensure your computer and mobile device have the latest software version.